Privacy Policy

Who we are

Thames Frames Ltd supplies and installs premium windows, doors and glazing products throughout the South West of England.

• Website: https://thamesframes.co.uk
• Email: enquiries@thamesframes.co.uk

Information we collect

We may collect:

• Name
• Email address
• Telephone number
• Home address
• Postcode
• Details of your enquiry
• Information submitted through Facebook Lead Forms, Google Ads, website contact forms or telephone enquiries

How we use your information

We use your information to:

• Respond to enquiries
• Arrange quotations and home surveys
• Provide products and services
• Manage customer accounts
• Improve our website and services
• Comply with legal obligations

We do not sell personal information.

Marketing

We will only contact you regarding your enquiry unless you have given permission to receive marketing communications. You may unsubscribe at any time.

Sharing your information

We may share information with trusted suppliers and installers where necessary to fulfil your quotation or installation. We never sell your personal data.

Data security

We use appropriate technical and organisational measures to protect your personal information.

Cookies

Our website may use cookies and analytics tools such as Google Analytics and the Meta Pixel to improve website performance and advertising.

Your rights

Under UK GDPR you have the right to:

• Access your data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request a copy of your personal data

To exercise your rights, contact us using the details below.

Contact

• Email: enquiries@thamesframes.co.uk
• Website: https://thamesframes.co.uk

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.