Privacy Policy

Who we are

Thames Frames Ltd supplies and installs premium windows, doors and glazing products throughout the South West of England.

• Address: Prama House, 267 Banbury Rd, Summertown, Oxford OX2 7HT
• Website: https://thamesframes.co.uk
• Email: enquiries@thamesframes.co.uk

Information we collect

We may collect:

• Name
• Email address
• Telephone number
• Home address
• Postcode
• Details of your enquiry
• Information submitted through Facebook Lead Forms, Google Ads, website contact forms or telephone enquiries

How we use your information

We use your information to:

• Respond to enquiries
• Arrange quotations and home surveys
• Provide products and services
• Manage customer accounts
• Improve our website and services
• Comply with legal obligations

We do not sell personal information.

Marketing

We will only contact you regarding your enquiry unless you have given permission to receive marketing communications. You may unsubscribe at any time.

Door visualiser

If you use our door visualiser, we process your photo with AI (Google's Gemini model via our website provider) to create the image. We keep the photo and image for up to 90 days, then delete them, unless you become a customer. If you unlock your image we use your details to send it to you and to contact you about your door. We only send marketing if you opt in.

Sharing your information

We may share information with trusted suppliers and installers where necessary to fulfil your quotation or installation. We never sell your personal data.

If you message us on WhatsApp, your message and phone number are processed by WhatsApp, a Meta company, under its own privacy policy.

Data security

We use appropriate technical and organisational measures to protect your personal information.

Cookies

Our website may use cookies and analytics tools such as Google Analytics and the Meta Pixel to improve website performance and advertising.

The Meta Pixel only loads if you accept marketing cookies. If you have, and you then send us an enquiry, we also tell Meta (Facebook and Instagram) that an enquiry was made, using securely scrambled (hashed) versions of your contact details, so we can measure which of our adverts work. You can change your cookie choice at any time by clearing this site's data in your browser.

Where you have accepted cookies, the address field on our enquiry forms may offer address suggestions provided by Google. What you type into that field is sent to Google to return suggestions, under Google's privacy policy.

Our website displays recent posts from our own Facebook and Instagram pages.

Your rights

Under UK GDPR you have the right to:

• Access your data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request a copy of your personal data

To exercise your rights, contact us using the details below.

Contact

• Email: enquiries@thamesframes.co.uk
• Website: https://thamesframes.co.uk

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.